Please keep in mind that your order will only be produced after you have placed it. . This enables us to produce as sustainable as possible and prevent waste.
Therefore, we hope to receive as few returns as possible.
If there is something wrong with your items, you can always send us an email and we will look for a suitable solution.
If you have any concerns about the size, there is a comprehensive size chart available. Make sure you check it carefully.
SHIPPING & DELIVERY
When can I expect my order?
We try to ship your order within 3 business days. The expected delivery depends on your location. After we have shipped your order you will recieve a track and trace code in your email.
Do you ship internationally?
Yes, we do! For now you can order our items from the following countries:
The Netherlands, Belgium, Germany, France, Spain, Italy, Austria an The United Kingdom
We are working really hard to expand to more countries in the future.
How much does shipping cost?
We cover the shipping costs for orders above €100
For orders below €100 the shipping costs depend on the country you are ordering from.
The Netherlands: €4,95
EU: €10
UK: £10
RETURNS
What is the return policy?
Returns are accepted within 14 days of receipt.
Products must be unused and in their original condition and packaging.
Return shipping costs are the responsibility of the customer, unless otherwise agreed.
To request a return, please send an email to info@collidedthelabel.com including:
- Subject: return order number ....
Order number
Name
Reason for return
You will receive the return instructions within 2 business days.
After receiving and inspecting the returned item(s), the purchase amount will be refunded within 5 business days.
PAYMENTS
What payments methods do you accept?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
PRODUCT DETAILS & SIZING
How do I pick the right size?
Our products are unisex and have a relaxed fit. On our product pages, you can see how tall the model is and what size they are wearing.
What materials are your items made of?
Our items are made of 100% organic cotton
Are the items long lasting?
Because we embroider our products instead of printing them, we can guarantee very high quality products.
Where are your products manufactured?
Our products are manufactured locally in The Netherlands.
QUESTIONS ABOUT COLLIDED THE LABEL
Will you release more products or designs?
Yes! Behind the scenes we are always working on new items and designs for you. Follow our socials to be the first to know when a new collection is dropping.
Do you have a physical store?
No, we are an online-only brand.