Contact us
Please keep in mind that your order is custom made especially for you. Therefore it is not possible to return your items. This enables us to produce as sustainable as possible and prevent waste.
If there is something wrong with your items, you can always send us an email and we will look for a suitable solution.
If you have any concerns about the size, there is a comprehensive size chart available. Make sure you check it carefully.
Shipping & delivery
When can I expect my order?
We try to ship your order within 2 business days. The expected delivery depends on your location. After we have shipped your order you will recieve a track and trace code in your email.
Do you ship internationally?
Yes, we do! For now you can order our items from the following countries:
The Netherlands, Belgium, Germany, France, Spain, Italy, Austria an The United Kingdom
We are working really hard to expand to more countries in the future.
How much does shipping cost?
We cover the shipping costs for orders above €80
For orders below €80 the shipping costs depend on the country you are ordering from.
The Netherlands: €5,45
EU+UK: €10
Returns
What is the return policy?
Please keep in mind that your order is custom made especially for you. Therefore it is not possible to return your items. This enables us to produce as sustainable as possible and prevent waste.
If there is something wrong with your items, you can always send us an email and we will look for a suitable solution.
If you have any concerns about the size, there is a comprehensive size chart available. Make sure you check it carefully.
Payments
What payments methods do you accept?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Product details & Sizing
How do I pick the right size?
You will find a sizing chart just below the Product details & Sizing
What materials are your items made of?
Yes, if you wish to return items, you are responsible for the return shipping costs.
Are the items long lasting?
Because we embroider our products instead of printing them, we can guarantee very high quality products.
Where are your products manufactured?
Our products are manufactured locally in The Netherlands.
Questions about Collided The Label
Will you release more products or designs?
Yes! Behind the scenes we are always working on new items and designs for you. Follow our socials to be the first to know when a new collection is dropping.
Do you have a physical store?
No, we are an online-only brand.